Exchanges and Returns
Our product exchange policy aims to provide the customer with total security regarding
to products purchased in our store.
All our products are guaranteed against manufacturing defects.
We also carry out exchanges for products that came different from the one ordered by the customer.
If you receive a product from us with a manufacturing defect or different from the one you do
ordered follow the following steps to carry out the exchange:
If it has exceeded 7 working days and the product has any defect or defect, please contact
contact us, informing CPF, order number, the product to be returned and the defect.
As soon as we receive the email, we send your request to our quality department so that
be verified. The authorization of this sector will be necessary for a possible exchange to be made.
Analysis performed, we will get back to you with the opinion and if an exchange will be necessary.
The deadline for the exchange to be requested for this reason is 90 days after receiving the product.
Attention, we will not carry out exchanges or refunds after this period.
Your complaint will be analyzed within a maximum of 7 working days and, once the problem is verified,
we will contact you via email and you can choose one of the following
Receive a refund of the amount paid.
Receive a new product like the one ordered.
Receive a product of similar value.
Receive a coupon with the value of the product to use in future purchases.
According to the CDC (Consumer Defense Code), the request to cancel
Virtual purchases must be made within 7 working / calendar days after the date of receipt.
For credit card refunds, our finance department has a maximum period of 7
business days to process with the credit card company and the deadline for the balance
return to your credit card is up to 120 days according to the card companies and
depends on the closing of your invoice.
If it is necessary to make a refund, it will be made in a checking account within a maximum period of
10 business days after the quality analysis and can only be performed on an account with the
same CPF that was used on our website.
In the case of products returned without prior notice, after the deadline, with absence or
divergence of items, without the tag or invoice, they will be sent back to customers .
The same goes for disapproved exchanges after the products have been analyzed by our department.
quality. They will be sent back to customers using the Sedex to be charged and the shipping of this
reshipment must be paid by the customer.
Attention: WhiteStore is not responsible for freight charges for return followed by
refunds, chargebacks or exchange for other products, this expense is the responsibility of the